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38. Elements to use in the 60-day Pursuit Program – copies of statements/invoices, words, sales visits, calls, suspend credit. 39. After 60-90 times your options are: continue to pursue internally with reduced results, write-off the accounts, use small statements court, attorney, or outside full-service collection agency. 40. The most automated way to collect money easily.
41. Can’t solve problems or to see whether a payment problem is present. 43. At the mercy of misunderstanding. 44. Collection words keep up with the dialogue with the debtor. 45. These are inexpensive. 46. Sets the stage for your next action. 47. Lets the debtor know you haven’t forgotten about them. 48. Your expenses are not the debtor’s only email. 49. Your letter is contending against professional mailers.
50. Change the look of every mailing. 51. You need to discourage the debtor from discarding your envelope. 52. The debtor must be motivated by you to open up your envelope. 53. Increase the odds of excellent results from your notice. 54. Hand address a blank envelope – they’ll open it up! 55. Add “Address Correction Requested” and “Forwarding Postage Guaranteed” to the envelope.
- Age 67: The present age for “full” Social Security
- House sitting down
- Unused ill leave
- East Carolina University
- Host groups and clubs at the business
- Supplies for creating arts and crafts for resale purposes
- Nurturing our client base
58. Make collection letters more powerful progressively. IX: Telephone Collection Calls. 59. Telephone contact is more costly but a lot more effective. 60. Calls should supplement letters and follow-up on that which was said in the words. 61. Being two-way communication, telephone calls can identify and solve problems. 62. Sell and keep control on the collection call. • Identify the debtor. • Demand payment completely.
• Determine problem or objection. • Close the decision and get commitment. 65. Verify the debtor’s identity. 66. Verify the debtor’s address. 69. State the kind of action you desire. 70. Pause and let the debtor respond. 75. Collector recaps what is going to happen so when. 76. Obligations are portrayed as money amounts always.
77. Points in time are always expressed as times. 78. Debtors must confirm that they understand another action on the part. 80. Search for agencies that survey accounts to all three major credit reporting bureaus. 81. Select an agency that works on a nationwide basis rather than “local” or “regional” basis so that debtors will be pursued even if they move out of your local area.